Things to do

Ballarat Visitor Information Centre

Ballarat Town Hall,
Ballarat VIC 3350

Get directions

Mon-Fri:

8:30am–5pm

Sat-Sun:

10am–4pm

The Ballarat Visitor Information Centre located in the heart of Ballarat warmly welcomes visitors to the region and offers a personalised service sharing the range of experiences Ballarat and the surrounding areas have to offer.

The Made of Ballarat shop showcases artisans and producers within the local region, ensuring you complete your visit to Ballarat with a memorable souvenir.

Visitor facilities include free visitor parking (including caravan or large vehicle spaces), public toilets, free Wi-Fi and PowerPoints for charging your devices.

Accessibility information:

-The team have undergone the Hidden Disabilities training, a tool to assist our visitors with any barriers they may face in travel

- Accessible toilet and Adult Change Facility at rear of Town Hall (Bath Lane)  

- Ramp and railing from Armstrong St South/ Bath Lane 

- Automatic doors with sensor to enter the building from Bath Lane 

- Plenty of circulation room 

- Carpet and stone flooring throughout the first and second floor of the Town Hall 

- There are metered car parks out the front of and at the side of the Town Hall. Other parking is available on the streets near the Town Hall or at the multi storey carpark at Central Square.  

- There are designated accessible parking spaces nearby, on Sturt and Armstrong Street.

- Assistance animals are welcome

- Signage to enter the Visitor Information centre

Content: Ballarat Visitor Information Centre

Accessibility Information

  • Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
  • Caters for people who are blind or have vision loss.
  • Caters for people who are deaf or have hearing loss.
  • Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
  • Caters for people who use a wheelchair.

Please note: The accessibility information above is provided by the business operator. For more information, please contact the business directly.

Visitor Information Centres

Ballarat Town Hall
225 Sturt Street
Ballarat VIC 3350

Ballarat Botanical Gardens
401-405 Wendouree Parade
Lake Wendouree VIC 3350

Acknowledgement of Country

Across Victoria’s Midwest, we acknowledge that we travel across the ancient landscapes of many First Peoples communities. These lands have been nurtured and cared for over tens of thousands of years and we respect the work of Traditional Custodians for their ongoing care and protection.

We recognise the past injustices against Aboriginal and Torres Strait Islander peoples in this country. As our knowledge grows, we hope that we can learn from their resilience and creativity that has guided them for over 60,000 years. As we invite people to visit and explore Victoria’s Midwest, we ask that alongside us, you also grow to respect the stories, living culture and connection to Country of the Ancestors and Elders of our First Peoples.


©️ 2025 Visit Ballarat. This initiative is funded by the City of Ballarat and Tourism Midwest Victoria.