Rick standing in front of a brochure wall, helping two visitors
A Historic Streetscapes walk is held open over a Ballarat map
Kim is standing in the Made of Ballarat Shop
Sophia shows 2 visitors where to go on a large scale map on the wall
Photo shows the Ballarat Visitor Information Centre
Acknowledgement of Country Mural - Mr Mayor and Artist Deanne Gilson
First Mural panel
Second story panel
Acknowledgement of Country Mural - panel 2

Things to do

Ballarat Visitor Information Centre and Acknowledgement of Country Mural

Ballarat
Ballarat Town Hall,
Ballarat VIC 3350

Get directions

Mon-Fri:

8:30am–5pm

Sat-Sun:

10am–4pm

Email enquiries

Visit website

The Ballarat Visitor Information Centre located in the heart of Ballarat warmly welcomes visitors to the region and offers a personalised service sharing the range of experiences Ballarat and the surrounding areas have to offer.

Located within the Centre's Bath Lane entrance foyer, see First Nations artist Deanne Gilson's Acknowledgement of Country Mural: Mundi-gurrk and Wurring, wurring Family Gathering by the Biyal. The mural consists of 20 paintings by the Wadawurrung artist which have been printed on 220 metres of vinyl.

The Made of Ballarat shop showcases artisans and producers within the local region, ensuring you complete your visit to Ballarat with a memorable souvenir.

Visitor facilities include free visitor parking (including caravan or large vehicle spaces), public toilets, free Wi-Fi and PowerPoints for charging your devices.

Accessibility information:

- The team has Hidden Disabilities training, a tool to assist visitors with any barriers they may face in travel

- Accessible toilet and Adult Change Facility at Bath Lane)

- Ramp and railing from Armstrong St South/ Bath Lane 

- Automatic doors with sensor to enter  from Bath Lane 

- There are designated accessible parking spaces nearby, on Sturt and Armstrong Street.

- Assistance animals welcome

Content: Ballarat Visitor Information Centre

Accessibility Information

  • Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
  • Caters for people who are blind or have vision loss.
  • Caters for people who are deaf or have hearing loss.
  • Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
  • Caters for people who use a wheelchair.

Please note: The accessibility information above is provided by the business operator. For more information, please contact the business directly.

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Visitor Information Centres

Ballarat Town Hall
225 Sturt Street
Ballarat VIC 3350

Ballarat Botanical Gardens
401-405 Wendouree Parade
Lake Wendouree VIC 3350

1800 44 66 33

Contact us

Acknowledgement of Country

Across Victoria’s Midwest, we acknowledge that we travel across the ancient landscapes of many First Peoples communities. These lands have been nurtured and cared for over tens of thousands of years and we respect the work of Traditional Custodians for their ongoing care and protection.

We recognise the past injustices against Aboriginal and Torres Strait Islander peoples in this country. As our knowledge grows, we hope that we can learn from their resilience and creativity that has guided them for over 60,000 years. As we invite people to visit and explore Victoria’s Midwest, we ask that alongside us, you also grow to respect the stories, living culture and connection to Country of the Ancestors and Elders of our First Peoples.

©️ 2025 Visit Ballarat. This initiative is funded by the City of Ballarat and Tourism Midwest Victoria.

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